Complaints

This form is to report defective products supplied by Sentec International.

Complaints are processed when all relevant data is provided including a sample of the product showing the defect and a blank, unprinted sample enabling investigation of the defect is received by Sentec International.

Once received your complaint form and samples we will confirm it and investigate your complaint as soon as possible. If the complaint is found valid, Sentec will replace defective material as described in our general terms and conditions; General Conditions of Sale and Delivery

Your contact information

Company name:

Contact person:

E-mail:

Tel. number:

Current date:

Product information

Sentec product code:

Batch code (if known):

Quantity claimed:

Date of purchase:

Order/invoice number:

Remarks:

Description of complaint

Nature of defect:

If applicable, describe the conditions under which the product has been used:

Printer type:

Printer settings:

Ink type:

Remarks:

Pictures

Pictures of defect may speed up the complaint handling process.


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